Rokrgeek Pet Shop DIY Miniature House

Thank you for purchasing our products. We sell our products to many countries around the world. The North American warehouse is located in California, USA. Our European warehouse is located in Spain.

• Standard shipping cost:$9.9
• Free Shipping over $89

USA and Canada

Orders will be shipped from our warehouse in California and will take 5-10 business days to reach you via Usps/Fedex/Ups.

UK and Europe

Orders will be shipped from our warehouse in Spain and will take 4-12 business days to reach you via GLS. All customs duties are included in the pricing. You do not need to pay any import duties.

Australia and New Zealand

Orders will be shipped from our warehouse in Asia and will take 7-15 business days to reach you via YunExpress.

Order Tracking

After placing your order, you will receive an order confirmation email. We will give you 1-2 business days to process your order. Once shipped, you will receive an order shipping email with the shipping document number.

For the exact location of your shipment, please click on the "Track Your Order" page at the bottom of our website and enter your logistic number to inquire.

Note

Processing time is 1 - 2 business days after we receive your order.
Estimated arrival time = processing time + shipping time
According to customs policy, packages do not contain glue or batteries.

Returns

Thank you very much for your trust and support of ROKRGEEK. If you are not satisfied with our products or do not like them, please let us know so we can help you return or exchange them within 30 days of receipt and receive a refund less shipping charges.

Returns are allowed

• Receive a damaged product.
• Receive the wrong product.

We will replace the damaged or incorrect product at no cost to you.

Cannot return:

• Used products
• Missing original product packaging.
• Broken or damaged products due to personal reasons.
• Has passed our 30-day return period.
• We are not responsible for items that are damaged or lost in returns. So please repackage and take pictures before sending it to us and then send it to the courier and ask the courier for a receipt.

Return Address

As our products are sold in many countries around the world, there are several return address warehouses. Please contact us via email and we will assist you with your return and send you the nearest return address.

If you have any questions about our return policy, please contact us at

By email: Service@rokrgeek.com

Please note that we do not accept returns or exchanges for items that have already been used.

Refunds

After we receive your return and confirm that it meets our return criteria, we will process your refund and deduct shipping costs within 1-3 business days and you will receive an email notification of your refund from us. Please note that the exact time you receive your refund depends on your payment bank as it takes another time to process the refund.

Change or Cancellation of Orders

If you need to change or cancel your order, please contact us within 24 hours of your purchase. Please note that we are unable to change or cancel an order once it has been shipped.

Please contact us by email: Service@rokrgeek.com

Exchange

We do not do exchanges, and if you have ordered the wrong part in error, we will not exchange it. However, you may reorder the correct model and request that the incorrect model be returned to us for a refund within 30 days of receipt.

If you have any questions, please send a message to Service@rokrgeek.com and we will get back to you within 24 hours.

Thank you for shopping with us! We hope you have a pleasant experience.